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よくある質問
- 01Our direct sales events are held every Sunday, as a general rule.However, there are times when we are unable to open even on Sundays.The event dates are announced in advance on our website's news section, business calendar, or on our social media accounts.
- 02You can come by car. Please let our staff know and we will guide you.
- 03① Online: Available for purchase on this website and Mercari.② In-store sales: Shun no Eki LaLaport Kadoma store, Aeon Konoike store. Seven-Eleven Fukuoka Mitoma 3-chome store, Washirogaoka 1-chome store, Fukuoka City General Gymnasium store, Shiohama 1-chome store, Maidashi 4-chome store.③ Factory direct sales: Sales take place in front of the factory every Sunday.④ Events are held irregularly.
- 04We will ship within 4-7 business days. However, please note that this may vary depending on the busy season, order volume, and stock availability.
- 05We accept credit card payments, PayPal, mobile payments, convenience store payments, and bank transfers.*Please note that the customer is responsible for any fees associated with convenience store payments and bank transfers.*Regarding bank transfers, payment is required in advance . We will begin preparing your order for shipment as soon as we confirm receipt of your payment.
- 06Avoid direct sunlight, high temperatures, and high humidity. Store in a cool, dark place (such as a refrigerator or freezer). If you are not going to use the broth immediately after making it, store it in the refrigerator. Since no preservatives or additives are used, please consume the broth as soon as possible.
- 07The Frequently Asked Questions section covers frequently asked questions about your business, such as "How much does shipping cost?" "What are your business hours?" and "How do I book a service?" It can be used as a place to provide answers.
- 08Our dashi (broth) is made from roughly ground fish. Therefore, please be aware that there is a possibility of fish bones being mixed in. We recommend using a fish grinder or similar device. Some customers consume it as is, but please do so at your own risk.
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